Our Approach

The CINCH Transformation Program

Over many years, we have developed our proprietary CINCH Transformation Program, and have completed over 71 projects with a combined uplift of $300m – resulting in a further 5,575 people in need being supported.

Our approach – CINCH Transformation Program covers everything from organisational review, understanding unit costs, assistance with NDIS claiming, leadership coaching and change management, to boardroom level reporting, analysis, and continuous improvement projects.

The results of employing our CINCH Transformation Program have been so outstanding, we have become known as THE “go to” Not-for-Profit and NDIS Provider business transformation experts.

The ultimate objective of our CINCH Transformation program, our approach is to ensure the sustainable growth of your organisation, so you can support more people in need.

Some of the results you will achieve employing our CINCH Transformation program are:

  • Clarity from accurate data, to make decisions quickly
  • Increased positive impact and outcomes
  • Improvement in positive leadership culture
  • Increased productivity where it matters most
  • An increase in available cash
  • Increased performance across all departments
  • Reduced waitlist times and better fulfilment of services
  • An increase in the quality of service you provide
  • More people in need being supported by your organisation

So, if you know your organisation could be supporting more people in need and you are ready to make the commitment to sustainable business growth, we invite you to reach out for a confidential call.

Phase 1
Organisational Review

Why it’s Important

An organisational review is necessary to establish a baseline and to uncover more systemic issues which we may need exploring further down the track.

Our approach is we use this phase to identify what the critical finance and operational drivers are, and whether you are measuring them correctly. Our approach is we look at the entire company to determine the next steps, and to prioritise. This phase is a snapshot of your people and culture, your systems, your finances, and your operations. It gives us clear feedback on where the organisation is on its journey.

What You Can Expect

We obtain financial information (such as assets / liquidity / cashflow), which gives us the data we need to assess risk as well as financial performance. Our approach is we talk with personnel; we obtain details of organisation structure and delegation of authority. We discuss workforce capacity and staff productivity. We also review all systems and processes.

The Benefit to You

This phase establishes a road map for us, by identifying the main issues and where the priority focus areas are; for us to drill down into for the next steps

Phase 2
Clarity

Why it’s Important

We need this phase to really understand your numbers. If we don’t have clarity on what the data is telling us, the modelling in the next phase could be incorrect. Our approach is we use the information in this phase to create a baseline of the organisation on each key performance indicator for which decisions are going to be made. We also use this information in the next phase to model scenarios.

What You Can Expect

We drill down, collect data, discuss with the organisation, and clarify the organisation’s key drivers. Part of our approach is we find out exactly what the data is telling us in its current stage, and what has been happening in the past.

The Benefit to You

We help you understand why your organisation is performing the way it is, and the measurement of the key drivers will identify how we can improve performance in the future.

Phase 3
Scenario Modelling and Analysis

Why it’s Important

We want to paint a picture for your leadership team, of the impact on the business if a few things are changed and different levers are pulled. Using various assumptions, our approach is we can model what the organisation could look like in the future. This data then facilitates discussion on what actions are required to make this happen.

What You Can Expect

We use the key performance drivers and build assumptions around what can be improved. We discuss timing, the impact on the organisation and develop financial models showing what the organisation could look like if certain things were changed / improved according to the assumptions.

The Benefit to You

You can forecast what your organisation could look like financially in the future, and what it would take to achieve these results. It allows your team to discuss each recommendation and understand the action plan required to achieve your desired outcomes.ou

Phase 4
Next Steps and Recommendations

Why it’s Important

By this stage we have a concept of what your organisation would be like if you were to improve various areas of the business. However, you have not had a chance to take in and assimilate all the actions and change required. At this stage you have not committed to any change, so it is necessary to review the report, discuss with the team and ask questions to get all stakeholders on the same page.

What You Can Expect

We meet with your Leadership / Board of Directors and collaborate as a united team to design the future success of your business. As a team, our approach is we review the report and go through each recommendation. We discuss each recommendation and work out what action could and should be taken.

The Benefit to You

This phase allows your organisation to assess resources, determine which recommendations are going to be implemented first, by whom and by when. In this phase, you have a chance to assess your capacity and determine whether to outsource or undertake using internal resources.

Phase 5
Low Hanging Fruit

Why it’s Important

As the title suggests, our approach is we action the easy to implement recommendations, which will begin to make a difference immediately.

What You Can Expect

We review costs and look for “easy” savings, identify areas of process which could be operated more efficiently. By implementing the “easy” items first, you will see improvement in the results of your organisation, people, and culture straight away.

The Benefit to You

At this stage you ought to see immediate increase in cashflow, performance, and your organisation’s capacity. You have also started the change management process. This means your people know things are changing for the better and not going to stay the same. The quick results will encourage people to accept the new systems and processes.

Phase 6
Workforce Capacity, Efficiency & Mindset

Why it’s Important

This is one of the areas which has significant impact on your organisation. Making changes in this area involves people; and people’s behaviour generally takes time to change. It is imperative at this stage that communication is clear to ensure little resistance to the changes already set in motion.

What You Can Expect

You will be clear on what requires change. You’ll be communicating change to staff and increasing the awareness of the organisational change. You’ll need to follow the plan, and be clear with all communication, as this can be a huge disruption to the organisation if not handled sensitively.

The Benefit to You

Successfully implementing change in this area (the workforce) has the biggest impact on your organisation. You’ll increase utilisation, staff capacity, and help more people. This is a chance to improve culture through great leadership.

Phase 7
Operations & Infrastructure

Why it’s Important

It’s important to make sure your organisation can scale. This means improving efficiency through automation and systems, whilst also improving asset infrastructure and organisational structure. Sustainable scaling will add value to your customers and increase your capacity to service more people.

What You Can Expect

This part of the process involves reviewing organisation structure, systems, and your team, to ensure the right people are in the right seats.

The Benefit to You

Getting your infrastructure and team right will facilitate growth, scalability, improve efficiencies, reduce costs, and increase team performance. The result –  supporting more people in need.

Phase 8
Strategy, Opportunity & Growth

Why it’s Important

In this phase you see the resulting leverage of your investment in change, i.e., an increase in the number of people you are set up to support and adding value to the services delivered to the community.

What You Can Expect

Our approach is we review your strategy and make sure it is simple, up to date, easy to communicate and clear. In addition, we review opportunities in the market and get creative about growth. Our approach – this is where we help you think outside the box and leverage off the work you have completed to date in the prior phases.

The Benefit to You

You will maximise the leverage of the work undertaken to date. You will increase your capacity to service more people, innovate products and services, and build on the foundation established for future growth.

Phase 9
Making Great Decisions

Why it’s Important

Great decisions can only be made based on accurate feedback and correct data. With all this change to date, we need to ensure you stay on top of and measure performance. This requires continuous analysis of the data that matters most.

What You Can Expect

We will make sure there are systems to collect the data, and then analysed and assessed against expectations.  Our approach is we will create a report to communicate this data to various stakeholders, so they can assess performance and make informed decisions.

The Benefit to You

Efficiently and simply reporting performance KPI’s against expectations, allows the leadership team to clearly see what is happening. Using this data, decisions and actions can be taken accordingly, so as there are no surprises in the future.

Phase 10
Continuous Improvement

Why it’s Important

To add more value, an organisation needs to continually improve.  Over time, new systems come in, markets change, and customers change. This means continuous improvement is required to stay up to date and relevant to your customer needs.

What You Can Expect

We will assess key areas of your organisation against current trends. Part of our approach is we will investigate to ensure efficiencies, reinvest in your people, systems, and infrastructure. Our approach is we will collect and collate data that can be used to steer your organisation in the required direction.

The Benefit to You

Investment in continuous improvement ensures your organisation stays up to date as the economy, industry, or customer needs change.  This ensures you will never need to make any massive, or expensive, sudden changes. Continuous improvement enables your organisation to evolve without negative impact to your organisation, or to those you serve.

Phase 1
Organisational Review

Why it’s Important

An organisational review is necessary to establish a baseline and to uncover more systemic issues which we may need exploring further down the track.

We use this phase to identify what the critical finance and operational drivers are, and whether you are measuring them correctly. We look at the entire company to determine the next steps, and to prioritise. This phase is a snapshot of your people and culture, your systems, your finances, and your operations. It gives us clear feedback on where the organisation is on its journey.

What You Can Expect

We obtain financial information (such as assets / liquidity / cashflow), which gives us the data we need to assess risk as well as financial performance. We talk with personnel; we obtain details of organisation structure and delegation of authority. We discuss workforce capacity and staff productivity. We also review all systems and processes.

The Benefit to You

This phase establishes a road map for us, by identifying the main issues and where the priority focus areas are; for us to drill down into for the next steps

Phase 2
Clarity

Why it’s Important

We need this phase to really understand your numbers. If we don’t have clarity on what the data is telling us, the modelling in the next phase could be incorrect. We use the information in this phase to create a baseline of the organisation on each key performance indicator for which decisions are going to be made. We also use this information in the next phase to model scenarios.

What You Can Expect

We drill down, collect data, discuss with the organisation, and clarify the organisation’s key drivers. We find out exactly what the data is telling us in its current stage, and what has been happening in the past.

The Benefit to You

We help you understand why your organisation is performing the way it is, and the measurement of the key drivers will identify how we can improve performance in the future.

Phase 3
Scenario Modelling and Analysis

Why it’s Important

We want to paint a picture for your leadership team, of the impact on the business if a few things are changed and different levers are pulled. Using various assumptions, we can model what the organisation could look like in the future. This data then facilitates discussion on what actions are required to make this happen.

What You Can Expect

We use the key performance drivers and build assumptions around what can be improved. We discuss timing, the impact on the organisation and develop financial models showing what the organisation could look like if certain things were changed / improved according to the assumptions.

The Benefit to You

You can forecast what your organisation could look like financially in the future, and what it would take to achieve these results. It allows your team to discuss each recommendation and understand the action plan required to achieve your desired outcomes.

Phase 4
Next Steps and Recommendations

Why it’s Important

By this stage we have a concept of what your organisation would be like if you were to improve various areas of the business. However, you have not had a chance to take in and assimilate all the actions and change required. At this stage you have not committed to any change, so it is necessary to review the report, discuss with the team and ask questions to get all stakeholders on the same page.

What You Can Expect

We meet with your Leadership / Board of Directors and collaborate as a united team to design the future success of your business. As a team, we review the report and go through each recommendation. We discuss each recommendation and work out what action could and should be taken.

The Benefit to You

This phase allows your organisation to assess resources, determine which recommendations are going to be implemented first, by whom and by when. In this phase, you have a chance to assess your capacity and determine whether to outsource or undertake using internal resources.

Phase 5
Low Hanging Fruit

Why it’s Important

As the title suggests, we action the easy to implement recommendations, which will begin to make a difference immediately.

What You Can Expect

We review costs and look for “easy” savings, identify areas of process which could be operated more efficiently. By implementing the “easy” items first, you will see improvement in the results of your organisation, people, and culture straight away.

The Benefit to You

At this stage you ought to see immediate increase in cashflow, performance, and your organisation’s capacity. You have also started the change management process. This means your people know things are changing for the better and not going to stay the same. The quick results will encourage people to accept the new systems and processes.

Phase 6
Workforce Capacity, Efficiency & Mindset

Why it’s Important

This is one of the areas which has significant impact on your organisation. Making changes in this area involves people; and people’s behaviour generally takes time to change. It is imperative at this stage that communication is clear to ensure little resistance to the changes already set in motion.

What You Can Expect

You will be clear on what requires change. You’ll be communicating change to staff and increasing the awareness of the organisational change. You’ll need to follow the plan, and be clear with all communication, as this can be a huge disruption to the organisation if not handled sensitively.

The Benefit to You

Successfully implementing change in this area (the workforce) has the biggest impact on your organisation. You’ll increase utilisation, staff capacity, and help more people. This is a chance to improve culture through great leadership.

Phase 7
Operations & Infrastructure

Why it’s Important

It’s important to make sure your organisation can scale. This means improving efficiency through automation and systems, whilst also improving asset infrastructure and organisational structure. Sustainable scaling will add value to your customers and increase your capacity to service more people.

What You Can Expect

This part of the process involves reviewing organisation structure, systems, and your team, to ensure the right people are in the right seats.

The Benefit to You

Getting your infrastructure and team right will facilitate growth, scalability, improve efficiencies, reduce costs, and increase team performance. The result –  supporting more people in need.

Phase 8
Strategy, Opportunity & Growth

Why it’s Important

In this phase you see the resulting leverage of your investment in change, i.e., an increase in the number of people you are set up to support and adding value to the services delivered to the community.

What You Can Expect

We review your strategy and make sure it is simple, up to date, easy to communicate and clear. In addition, we review opportunities in the market and get creative about growth. This is where we help you think outside the box and leverage off the work you have completed to date in the prior phases.

The Benefit to You

You will maximise the leverage of the work undertaken to date. You will increase your capacity to service more people, innovate products and services, and build on the foundation established for future growth.

Phase 9
Making Great Decisions

Why it’s Important

Great decisions can only be made based on accurate feedback and correct data. With all this change to date, we need to ensure you stay on top of and measure performance. This requires continuous analysis of the data that matters most.

What You Can Expect

We will make sure there are systems to collect the data, and then analysed and assessed against expectations.  We will create a report to communicate this data to various stakeholders, so they can assess performance and make informed decisions.

The Benefit to You

Efficiently and simply reporting performance KPI’s against expectations, allows the leadership team to clearly see what is happening. Using this data, decisions and actions can be taken accordingly, so as there are no surprises in the future.

Phase 10
Continuous Improvement

Why it’s Important

To add more value, an organisation needs to continually improve.  Over time, new systems come in, markets change, and customers change. This means continuous improvement is required to stay up to date and relevant to your customer needs.

What You Can Expect

We will assess key areas of your organisation against current trends. We will investigate to ensure efficiencies, reinvest in your people, systems, and infrastructure. We will collect and collate data that can be used to steer your organisation in the required direction.

The Benefit to You

Investment in continuous improvement ensures your organisation stays up to date as the economy, industry, or customer needs change.  This ensures you will never need to make any massive, or expensive, sudden changes. Continuous improvement enables your organisation to evolve without negative impact to your organisation, or to those you serve.

Where can we send the free report to?